Shipping policy

Returns, Cancellations & Shipping Policy

Thank you for shopping with #1 Brothers Pizza! We appreciate your support of our family-owned business.

Order Cancellations

We understand that plans can change.

Orders may be canceled within 24 hours of purchase for a full refund, provided the order has not entered production or been shipped.

To request a cancellation, please contact us as soon as possible with your order number. While we will do our best to accommodate cancellation requests submitted after 24 hours, we cannot guarantee that changes can be made once production or fulfillment has begun.

30-Day Return Policy

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • All original tags and packaging must be included, if applicable.

  • Proof of purchase or your order confirmation is required.

Items that show signs of wear, damage, washing, or alteration may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Customized or personalized products

  • Gift cards

  • Final sale or clearance items

  • Any item specifically marked as non-returnable

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will review your request promptly and, if approved, provide a replacement or refund at no additional cost.

Return Shipping

If the return is due to our error (such as receiving the wrong item or a defective product), we will cover the return shipping costs.

For all other approved returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are non-refundable unless the return results from our error.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Depending on your financial institution, refunds may take 5–10 business days to appear on your account after processing.

Exchanges

If you need a different size or wish to exchange an item, please contact us. We will gladly assist you based on product availability.

Shipping Policy

Order Processing

Orders are typically processed within 2–5 business days after payment has been received.

Processing times may be longer during holidays, promotions, or periods of unusually high order volume.

Shipping Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

  • United States: 3–7 business days

  • International: Delivery times vary depending on destination and customs processing.

These estimates are not guaranteed and may vary due to carrier delays or circumstances beyond our control.

Shipping Confirmation

Once your order ships, you will receive a confirmation email with tracking information (when available).

Incorrect Shipping Address

Please verify your shipping address before placing your order.

We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us. We will work with the shipping carrier to help locate your shipment and determine the appropriate resolution.

Contact Us

If you have any questions regarding this policy or need assistance with your order, please contact us:

#1 Brothers Pizza

Email: info@1brotherspizza.com

Phone: (623) 936-9797

We appreciate your business and thank you for supporting our family-owned restaurant and merchandise store!